If you have a question that has not been answered here, please email your question by “clicking here”
Who do I contact if I have a problem or I need more information?
If you have a question before buying your vehicle, call Stevens Internet Sales line on 0845 500 6056.
Full dealership information is available under the “About Us “ heading on this website.
Do you have any more Cars or Vans than shown on your website?
Yes the “internet offers” shown are just a small selection of over 500 models of new Car and Van available. Additionally we have access to over 1000 Used Cars…..too many to display here! If you do not see what you are looking for please call our Internet Sales Line 0845 500 6056 for more details or “click here” to submit your enquiry.
How do I book my car in for service online?
The “Book a Service” link is under the ”Service and Repairs” heading on this website.
Is Stevens a Financial Services Authority (FSA) approved company?
Yes. Introduced on 14th January 2005, the new FSA rules will change the way customers buy cars and vans in the future. Among the many advantages of the new regime will be clearer information for consumers about general insurance policies. Consumers will be able to compare insurance policies more easily, with clear information on any significant and unusual exclusions, understand the nature and cost of the policy they are buying and have access to the Financial Ombudsman if they have a complaint and to the Financial Services Compensation Scheme if firms go out of business. Please contact us for more information or visit www.fsa.gov.uk.
Why do many of our car prices include a Finance Deposit Allowance (FDA)?
At Stevens, we're constantly looking at new ways to ensure our customers always pay the lowest possible price. Sometimes, in addition to our normal discounts off the MRRP, we will also include the FDA saving in the advertised price. The FDA saving is the amount that the Manufacturer or we will pay towards your finance deposit when you choose to finance on certain Finance plans.
Please call us on 0845 500 6056 for more details. Please note that any FDA amount shown cannot normally be used in conjunction with 0% finance offers and the FDA amount varies according to make and model.
Do you take part-exchanges?
Yes. If you are considering part exchanging your current vehicle we are able to provide you with a quote which will be subject to us road testing and viewing your part exchange. Unfortunately, in some cases, we may need to view and road test a vehicle before we can give your part exchange price. For a quote please contact one of our Internet Sales Consultants on 0845 500 6056. If you are Part exchanging your vehicle, due to the new government legislation you must bring us the original V5 registration document and a current MOT certificate (if your vehicle is over 3 years old) together with any service history, book pack, radio code and spare key. It is the customers responsibility to advise Stevens, before a valuation is given, if a part exchange vehicle has been imported, has any damage or if the vehicle has had bodywork repairs.
Do you accept GM Card Points?
Yes, we can accept GM Card points against the purchase price of a new Vauxhall or Chevrolet, though some exclusions may apply. Please call a member of the team on the Internet Sales line 0845 500 6056 for more information.
Who is the finance provider that Stevens use?
Finance is provided through a number of Finance companies but it is primarily provided through GMAC, the finance division of Genaral Motors. Buying with GMAC is the quick, simple, affordable way to drive away a new car with complete confidence. GMAC is a trading style of General Motors Acceptance Corporation (UK) plc (Company No. 275607). GMAC, 19 Chapel Street , Luton , Bedfordshire , LU1 2SY . Telephone 0845 9200 200. Finance subject to status, conditions and availability, to residents of the UK , and to over 18s only. A guarantee may be required. Written quotations available on request.
Who is eligible for finance through Stevens?
We provide finance for people over 18. Finance at rates published on this web site are available subject to status.
How long can I take a finance agreement over?
The minimum loan period is 12 months and the maximum term we can provide is 5 years.
Will you do a credit check on me?
Yes if finance is required. As with all other types of finance, in order to qualify our finance providers will have to carry out credit checks with credit reference agencies.
How do I apply for finance?
You can either apply in person at your local Stevens dealership or by calling Stevens Internet Sales line on 0845 500 6056.
What is a Personal Contract Purchase (PCP) Finance Plan?
A PCP allows you to finance a car but at lower monthly repayments than traditional Hire Purchase or Personal Loan. With traditional methods of purchasing a car your payments are based on having to repay the entire cost of the car equally over the period of the agreement. However with PCP you are able to defer a proportion of the cost of the car as a Final Payment which is payable at the end of the agreement. A Guaranteed Future Value (GFV) is set based on the car's estimated value at the end of the agreement, which will be equal to the Final Payment.
If I'm not financing the vehicle through Stevens, what are the payment methods available?
We accept payment on the day of collection / delivery in the form of Building Society cheque, Bankers draft or debit transfer. If a vehicle is being delivered we will require this at least one working day before delivery. The maximum cash sum that we can accept with prior notification is £3000. The maximum we can accept on Credit Card is £500 (except GM Card). Any amount above this will incur a surcharge of between 1.5% and 3.5%. Private cheques can be accepted but delivery will be delayed until funds have been transferred to us (normally 10 working days). Please make all cheques payable to Stevens.
How is my vehicle taxed?
All we require is to see an original certificate of insurance or cover note with your new registration number on it to tax your car. We also need to see an insurance certificate/cover note before a vehicle can be released as per the 'Duty of Care' legislation. We can provide you with a competitively priced insurance quote today. Our consultants will be happy to discuss any questions relating to this on 0845 500 6056.
How do I take possession of my car?
You can either collect your new vehicle from your nearest Stevens dealership or we'll deliver your vehicle to your home or work address at a convenient time (the cost of this service would be agreed beforehand).
Can I view your vehicles?
All vehicles can be viewed and test driven at the vehicle's location by prior arrangement. To make an appointment please call the Stevens Internet Sales line on 0845 500 6056.
Are you open at the weekend?
Our opening hours are on the “About Us” page. however the Internet Sales Line 0845 500 6056 is available 7 days a week.
Do Stevens comply with the Home Shopping: Distance Selling Regulations and what is my right to cancel?
Yes. at Stevens we believe it is important for all our customers to have all the information on our vehicles and services before, during and after sale, whether bought over the internet or over the phone.
The key features of our compliance to this regulation are that we will supply clear information, including details of the goods/services offered, delivery arrangements, payment details, our details as a supplier, prior information on your right to cancel before you buy and confirmation via email or letter when an order has been made. You, as a consumer, have a cooling-off period of 7 working days from your date of order when you have not visited one of our branches. Please call us on 0845 500 6056 for more details.
Is the vehicle mileage reading accurate?
To protect our customers we have vehicle mileages investigated by Vehicle Mileage Check Ltd (VMC). The mileage recorded on any vehicle may still be under investigation. The accuracy of its odometer reading therefore cannot be relied upon and should be disregarded until we can confirm the availability of the VMC report.
Are there unique prices available on the internet?
Yes. We are able to offer “unique pricing” to internet visitors enquiring and ultimately buying through our Internet Site and there may be occasions when a vehicle is offered at a lower “Internet Price” than that displayed on site. “Click Here” to submit your enquiry or call 0845 500 6056.
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